Senior Director, Workplace Portfolio Management – Americas

Job Description Summary:

Role summary: To serve as the single-point, end-to-end owner and operator for a designated segment of the global real estate portfolio. This role is fully accountable for both defining the strategic roadmap and leading the hands-on execution to deliver it, ensuring seamless alignment with Operating Unit (OU) business objectives.

Fluent, professional proficiency in Spanish and English (spoken and written) is a mandatory requirement for this role. Candidates must be able to lead executive‑level discussions, negotiations, and financial reviews in Spanish.

Areas of Focus:

• End-to-End Portfolio Ownership: Act as the integrated “GM” for designated portfolio segment — accountable for the full lifecycle from OU strategy engagement through financial forecasting, business case development, project execution, delivery, and post-occupancy performance measurement, etc.

• OU Strategy & Relationship Management: Serve as the primary strategic partner to OU leadership (Presidents, CFOs, HR) and work to translate business goals into prioritized real estate initiatives and portfolio actions; including how to secure funding (GRW vs. OU) and clearly articulate financial impacts to OUs, and GRW leadership.

• Program Management Office (PMO) in-role: Operate as the PMO for designated portfolio — establish standards, governance rhythms, reporting, and manage the most complex/high-impact programs directly.

• Financial Stewardship: Own capital and operating budget decisions for portfolio initiatives; develop business cases, manage forecasts, control costs, and report ROI to OUs and GRW leadership.

• Performance & Value Realization: Define success criteria for initiatives and the portfolio (strategic outcomes and delivery metrics); track and report on outcomes and opex reduction where applicable.

• Operational Decision-Making & Escalation: Serve as the primary escalation point for high-profile and critical operational matters across the portfolio; make and drive resolution of key operational decisions in close partnership with CBRE, regional office managers, and other facilities management and workplace vendors within the region.

Key Responsibilities (core):

• Portfolio strategy & roadmap: Define and maintain a multi-year portfolio strategy and roadmap that translates OU business priorities into prioritized real estate actions (right-sizing, consolidation, expansion, workplace transformation). Continuously validate strategy against OU plans, market dynamics, occupancy trends, and corporate objectives. Working closely with Real Estate Transactions team, Portfolio Planner, and Workplace Strategy team.

• Strategic financial leadership: Lead the development and rigorous review of business cases (capex and opex) for major investments with Director of GRW Commercial Finance.

• Set portfolio driven KPIs to manage programs more efficiently and set clear success criteria for cross-functional GRW teams to align to, including quantify ROI and payback periods to make informed decisions.

• Be able to present recommendations to OU leaders/executives and GRW senior leadership and ensure linkage between strategic decisions and financial outcomes.

• Portfolio economics & analytics: Own portfolio-level analytics and decision-support models (total cost of occupancy, cost per sq ft/FTE, utilization, scenario NPVs). Drive data-driven scenario planning (consolidation, network optimization, sale/leaseback) and surface trade-offs, risks, and upside to leadership.

• OU engagement & influence: Act as a trusted advisor to OU leaders and OU finance partners—translate real estate impacts into OU P&L and budget implications, negotiate funding and timing, and secure business alignment for portfolio actions.

• Governance & operating model: Design and run governance forums and decision cadences (steering committees, portfolio reviews) to prioritize pipeline, allocate capital, and accelerate decisions. Ensure clear decision rights, program milestones, and escalation path recommendations.

• CAPEX & OPEX stewardship: Own portfolio-level capital prioritization and opex optimization strategy. Ensure budget and business cases meet criteria, monitor spend vs. AFE/budget, and ensure proper capitalization and closeout in SAP through partnership with GRW Finance, CBRE PJMs, FinHub and Genpact.

• Risk, compliance & controls: Ensure portfolio actions comply with finance controls, SOX requirements, and lease/accounting policies (ASC 842 implications). Own audit readiness for portfolio programs and lead remediation actions for control gaps.

• Outcomes & value realizatio