Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As a Software Engineer within PNC's Technology organization, you will be based in Dallas TX.

• Git repository configuration file generation
• Midrange requests (ServiceNow)
• TLS Certificate requests
• Redis Enterprise (RE) deployments
• DynaTrace Onboarding requests
Support
• BC Events (testing and actual)
• ServiceNow incident remediations
• ServiceNow Change Requests/CTASKs (typically PROD only)
• Assist mnemonics in addressing reported RE-related vulnerabilities on RE clusters/servers
• Address FAQs in PNC Redis Group Customers-MT chat channel
• Submit RedisLabs Support Requests/Support Packages on behalf of mnemonic
• Coordinate mnemonics/RedisLabs Support Account Management meetings (when necessary)
Maintenance and Planning
• CL0 designation: fulfillment of required tasks to become CL0
• SCR onboarding coordination and support
• Research, test and design net-new capabilities
• Potential use of GTMs
• Resolution of missing/broken OS packages due to patching
• Automation of RE software upgrades
Documentation and Reporting
• Maintenance of the PNC Redis Group Confluence space
• Develop, deploy and maintain reports on the ELK stack
• Redis Enterprise Endpoints Registry
• Redis Enterprise Licenses Report
• RE Clusters Wave Patching Status Report (future use)
• Develop a prerequisites validation check script (future use)
Must Have Technical Skills:
• - Linux
• - Scripting (bash)
• - Java/Python or similar
• - Infrastructure code - code management
• - G.I.T
Flex Skills/Nice to Have:
• Redis administration or development experience
• Agile
• Ansible
Soft Skills:
• Communication
• Leadership (infra eng)
• Mentoring (infra eng)

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Develops, tests and implements software solutions.
• Designs software solutions to address business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures