Reimbursement Patient Access Specialist (Remote, 3-Days Hybrid, and 5-Days Onsite Options)

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

The Reimbursement Patient Access Specialist is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Reimbursement Patient Access Specialist must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Duties to include:

• Receive and respond to telephone and email inquiries from physician offices, insurance companies, sales representatives and patient’s inquiries.
• Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
• Contact clients and patients to obtain or verify billing data.
• Contact clients and patients with information on our Financial Assistance Program.
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
  Document all phone calls and follow up activities.
• Contact physicians and other medical personnel to obtain missing information pertaining to billing.
• Adhere to Standard Operating Procedures (SOP’s) pertaining to Client Services requirements.
• Perform quality checks to ensure accuracy of data entry.
• Appropriately field calls for reimbursement and billing.
• Other administrative duties.
• Verify incoming requisitions for payment type and data accuracy.
• Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.

Qualifications

You are a qualified candidate if you possess:

• Bachelor’s degree or equivalent combination of education and experience preferred.
• Ability to work as part of a team comprised of internal employees, contractors and managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce.com and Microsoft Office.
• Flexibility with respect to working hours based on operational need.

Additional Information

Covid Vaccination Policy:  Guardant Health requires all employees to be fully vaccinated. We follow the CDC guidelines for the definition of “fully vaccinated”, meaning an employee is consider fully vaccinated against COVID-19 after receiving the second dose of a two-dose vaccine or one dose of a single-dose vaccination, and necessary booster vaccines. In addition, fully vaccinated employees will be required to maintain their fully vaccinated status under this policy by obtaining, if applicable, any FDA-approved boosters. Candidates may request an exemption from Guardant’s COVID-19 U.S. Vaccination Policy as a reasonable accommodation, as consistent with applicable laws.  Candidates will not be able to start their employment with Guardant until they show proof of vaccination or have an approved exemption. Company policy requires that you be fully vaccinated in order to work on-site, visit customers, or attend Company meetings.

The US hourly range for this full-time position is $17.50 to $27.30 USD. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; howev