Seasonal Garden of Lights Server/Cashier ("Mesero/Cajero de Eventos")

POSITION PURPOSE

Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests. Clean and set tables in the concession area and perform other food service-related duties, including set up and general cleaning. 

ESSENTIAL RESPONSIBILITIES

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking equipment doors, etc.
• Set up, stock, and maintain work areas.
• Take orders from customers, input orders into micros, and obtain payment and provide change.
• Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Prepare food, coffee, and other beverages, including alcohol. Prepare ingredients for cooking, including portioning, chopping, and storing food.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
• Operate a cash register/POS and receive payment from customers in cash or credit card, accurately counts and provide change to customers as required, and follow all company’s customer service and cash handling policies and procedures.
• Aid in Food and Beverage areas including bussing, cleaning, and resetting tables, delivering food to guests, and general cleaning of food and beverage prep areas.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Maintain cleanliness and organization of the concession kiosks and related areas, including removing waste and sanitizing surfaces.
• Assists service team as necessary to meet and exceed guest expectations.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.    

PHYSICAL DEMANDS

• Environmental conditions are both inside and outside, a job is considered inside and outside if the activities occur inside or outside in approximately equal amounts of the time. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.