Supervisor, Security

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organizing, and directing execution of routine and special project work delegated by Security leadership.

• Identify and attract talent by partnering in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.

• Contribute and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data center, assets, and personnel.

• Coach and guide Security staff by modeling professional conduct, adhering to security policies and safety regulations, and by overseeing the team's performance management at the assigned work sites.

• Process quarterly promotions with the collaboration of regional managers and site managers.

• Guide team members on how to fulfill the special / unique requirements for NTT GDC Americas clients, and ensure requirements are met; includes maintaining a positive and professional demeanor, proper engagement, and establishing client relationships.

• Monitor security operations at all times during shift to ensure data center and surrounding property are secured

• Manage security compliance through audits in coordination with internal and external stakeholders.

• Coordinates Security vendor onboarding training in partnership with Deployment Services and Critical Facilities Operations.

• Act as the first point of contact during security incidents.

• Conducts investigations at the direction of management, gather evidence, and prepare incident reports.

• Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.

• Prepares and reviews periodic security reports to clients and internal leadership.

• Organizes and conducts predefined actions in emergencies and renders first aid, in events ranging from fire, and work accidents, to illness.

• Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team’s effective performance and daily operations.

• Recommends improvements to recordkeeping software to capture accurate security officer activities.

• Ensure all Security Officers on shift meet all NTT GDC Americas dress code and Uniform Standards.

• Performs other duties as assigned, and regular, predictable attendance is essential.

KNOWLEDGE, SKILLS & ABILITIES

• Familiarity with security process and leadership, preferably in a data center or critical infrastructure environment.

• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.

• Familiarity with regulatory requirements such as SOC 2, PCI DSS, and HIPPA.

• Knowledge of OSHA and safety rules.

• Leadership skills with the ability to learn to motivate and manage a team effectively.

• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.

• Good communicator, with ability to interact with stakeholders at all levels.

• Ability to function in stressful situations, remaining calm while making critical decisions.

• Familiar with occupational hazards and safety rules.

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EDUCATION & EXPERIENCE

• High School or GED required.

• 2 – 4-year degree, or equivalent combination of work experience and occupational training / certifications.

• Prior Law-Enforcement and/or Military leadership, a plus

• Minimum of 5-7 year