Dealer Lien Perfection Sr. Coordinator (Work from Home)

Dealer Lien Perfection Sr. Coordinator (Work from Home)

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts placed in PP and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

Responsibilities:

• Provide a world class experience for our customers through strong communication skills

• Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents

• Demonstrate excellent organizational skills, time management skills, and attention to detail

• Ensure accuracy and highest quality assurance standards

• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

• Exhibit professionalism & morale with associates at all levels including external contacts

• Call dealerships and customers to obtain title status updates

• Call DMV's and previous lien holders when necessary

• Run state inquiries

• Place necessary documents on a tracker to send to perfect the accounts

• Send lien placement documents to customer

• Answer emails and voice mails within an SLA period

Job Level: Sr. Coordinator

Work Schedule: Monday - Friday 8am - 4:30pm or 7:30am - 4:30pm CST 

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Customer Service or Call Center experience

• At least 1 year experience working in the Financial Industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 4 years of Customer Service or Call Center experience

• At least 2 years experience in the Financial Industry

• At least 1 year of title processing experience