Senior Product Design Lead, Vice President

Join our Marketing Automation Platforms (MAP) team as a Sr Product Design Lead and play a pivotal role in creating experiences that enable marketers to achieve their campaign goals. This role offers an opportunity to be involved in MAP from early discovery through delivery of final designs, working closely with a diverse team of professionals in design, product, tech, data, and marketing.

Job Summary

As a Senior Product Design Lead, Vice President in the MarTech Transformation Team, you will inspire and demonstrate the art of the possible, while delivering near-term improvements to the current experience with measurable impact.

Job Responsibilities

• Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Drive creation of new product and business strategy at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our MAP offerings
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contribute to the creation of visions (“north stars”) that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
• Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program., or 7 or more years of related work experience.
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Service Design; Intermediate proficiency in adjacent skills such as User Research, UX Writing, and Prototyping
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has driven new business thinking and strategy through their user-centered design work

Preferred qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected u