University of Colorado Anschutz Medical Campus

Department: Office of Information Technology

Job Title: Enterprise Service Management (ESM) Technical Product Owner

Position #: 00733163 – Requisition #: 37910

Job Summary:

Are you an experienced software developer or product owner who loves working with customers and is passionate about service delivery? Join the Office of Information Technology as our Enterprise Service Management Technical Product Owner, where you'll lead the configuration and implementation of TeamDynamix across two vibrant campuses. This role blends hands-on application development with stakeholder engagement, helping drive our transformation into a service-first organization. If you're passionate about service, innovation, and mentoring others in a collaborative environment, this is your opportunity to make a lasting impact!

Key Responsibilities:

• Design and build request forms, workflows, and automation in TeamDynamix to streamline service delivery.

• Integrate systems like Oracle Identity Manager, HRMS, Microsoft 365, and ClickUp to create a connected service ecosystem.

• Collaborate with stakeholders to translate business needs into scalable service management solutions.

• Support service providers through onboarding, training, and mentoring as they adopt new tools and processes.

• Shift left by configuring conversational AI, automation, and self-service capabilities in TDX.

Work Location:

Hybrid – This position is eligible for a hybrid work environment. The work schedule will be based around core working hours in Colorado Mountain Time.

Why Join Us:

Information Strategy and Service (ISS) is a large department that encompasses the Office of Information Technology (OIT), Information Security and IT Compliance (ISIC), and Information Data Empowerment and Analytics (IDEA). In Information Strategy and Services (ISS) we emphasize six key principles that connect our teams and ensure our success:

• Curiosity- Explore beyond one’s own experience and environment.

• Compassion- Demonstrates empathy, understanding, and respect for all people.

• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.

• Commitment- Dedication and engagement one has to their job, team, organization and university.

• Competence- Know our craft and be committed to continuous improvement and learning.

• Confidence- Be empowered and assured to represent our customers and their needs.

In OIT we value our team members and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view