Hotel Front Desk Supervisor-Full Time(Bettendorf)

Supervise the daily operations of the hotel front desk to ensure guest have a favorable experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete team member schedules for the department.
• Process incoming and outgoing reservations.
• Ensure timely and friendly guest check-in/check-out process.
• Set-up room blocks.
• Verify transactions for accuracy and correct errors as needed.
• Coach and counsel team members.
• Other duties as assigned.

 

KNOWLEDGE, SKILLS & ABILITIES

• Strong oral and written communication skills.
• Microsoft Word and Excel experience
• Ability to operate office equipment and multi-line phones.
• Perform under pressure in an interruptive environment.
• High School Degree or GED equivalent preferred.
• Must be able to obtain a valid state gaming license.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand for long periods of time.
• Frequent pushing, pulling, bending and walking.
• May be subject to smoking environment, moderate noise and bright lights.