Sr. Program Manager, Tooling & Analytics

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for utilizing advanced program management skills and knowledge to drive business process improvements through advanced tooling and analytics. Leads cross-functional strategic programs across the organization focusing on enhancing data capabilities, streamlining tools, and delivering seamless, insight-driven user experiences.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities:

• Support the tooling infrastructure utilized for the full program lifecycle – from intake to delivery – including tool implementation, optimization, and integrations.
• Execute the GPO Tooling Roadmap by delivering enhancements, driving standardization, and simplifying tools to enable more efficient, consistent, and user-friendly business processes.
• Define, measure, and report on performance metrics for business processes governed by the Strategic Planning & Program Management Team.
• Assist with automated reporting efforts to support planning ceremonies and track key milestones, throughput, and delivery metrics.
• Create dashboards to monitor planning process effectiveness, including change requests and other KPIs, with a focus on automation and simplicity.
• Support the development of analytics that provide insights into process performance and drive continuous improvement.
• Collaborate with cross-functional teams to gather requirements, align on goals, and ensure successful program execution.
• Build and manage detailed program plans, identifying critical paths, dependencies, and resource needs to ensure timely delivery.
• Champion change adoption and process improvements across the organization through effective communication and stakeholder engagement.
• Communicate program updates, milestones, and changes clearly to stakeholders, ensuring alignment and transparency
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Desired Experience:

• Program Management – Requirements gathering, change management, implementation planning, stakeholder management, status reporting, etc.
• Tooling Ownership – Experience with back-office operations tooling support, experience with data flow and user workflow to maximize efficiencies.  Identifying and supporting enhancements and tooling integrations
• Metrics and Reporting - Defining and measuring KPIs.  Creating performance transparency via reporting and visualization tools.
• Data Governance – Experience with creating and executing a governance model to ensure data integrity and full utilization of tools. 

Employees at all levels are expected to:

• Embrace diversity & inclusion. 
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.