IT Business Operations Analyst I

Position Summary:
The Business Operations Analyst I is responsible for collaborating with the team to analyze and optimize existing business processes, manage documentation, and perform IT asset, vehicle, and space management tasks. This position also involves maintaining proficiency in all IT Business Operations (ITBO) functions, acting as a backup to the supervisor, and staying up to date with relevant University processes, procedures, and guidelines.

Organizational Summary:
Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

Additional Info for Applicants: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit: Work at USF

1. IT Asset Management: Lead quarterly inventories and annual asset audits. Maintain accurate data in Jira Assets and perform daily inventory management for teams. 
2. IT Space Management: Handle departmental work order requests and coordinate facilities-driven projects. Manage building key and card access requests for IT personnel. Maintain and update space management documentation.
3. IT Vehicle Fleet Management: Act as backup for administrative functions. Coordinate vehicle maintenance with USF Facilities and IT teams. Maintain vehicle records and assist in the vehicle disposal process using Jira Assets.
4. Process Optimization: Collaborate with the team to analyze and refine existing business processes. Enhance the use of task management software (e.g., Jira) for operational tasks. Utilize reporting tools to analyze operational data related to asset management, vehicle management, space management, and IT communications. Oversee the development and management of ITBO documentation.
5. General Support: Maintain proficiency in all ITBO functions for operational backup. Stay informed on University policies and procedures relevant to ITBO functions.
6. Performs other duties as assigned.