Senior Customer Success Manager

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and progress so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Experian Marketing Services is one of the top strategic players in the AdTech ecosystem. With our acquisition of Tapad, Experian continues to achieve growth and innovation in the identity and targeting space. Experian is the leading global information services company, providing data and analytical tools to top brands in more than 65 countries around the world. With Experian's top data assets and identity solutions, we are a one stop shop that helps advertisers define their audiences, target the right media and measure the results. Experian's vision is for people, data and technology to become a necessary part of every major consumer economy around the world.

Job Description

We are looking for outstanding people to help us realize our vision. In the Senior Customer Success Manager (CSM) role, you will manage the day-to-day relationships for an assigned set of clients within the Demand vertical which includes large DSP's, Data Exchanges and Data Companies. The CSM engages and supports customer contacts to ensure the seamless execution of services, expanding business relationships, and creating growth and upsell opportunities within the existing account base.

• Manage existing customer relationships to implement projects related to data services and advertising campaigns.
• Daily "quarterbacking" of customer projects/campaigns to ensure execution of projects and being the liaison between the client and internal departments. Coordinate resources to ensure customer satisfaction and ROI.
• Educate and inform customers on new and existing data assets and audience recommendations with ongoing consultation to customers to uncover business challenges and offer data recommendations. Use product experts as a resource.
• Achieve a sales revenue quota together with the Account Executive assigned to each account.
• 100% remote
• You will report to Vice President Global Customer Success

#LI-Remote

Qualifications

• BS/BA or equivalent experience is necessary
• 5+ years of experience
• AdTech industry experience. Agency or digital marketing experience is also helpful.
• Experience using customer service skills to grow customer relationships.

Knowledge, Skills and Experience

• Highly organized to manage large account portfolio with varying levels of details.
• Experience managing multiple fast moving projects.
• Demonstrated understanding of the ad tech ecosystem.
• Experience analyzing data and presenting industry specific insights to clients.

Additional Information

Benefits

• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.