Senior Salesforce Business Analyst

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Trustpilot is seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team. In this role, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals. As a trusted advisor to our cross-functional teams, you will lead the analysis, design, and implementation of Salesforce solutions, focusing on process optimization, data integrity, and customer-centric outcomes.

What you'll be doing:

• Salesforce Product Management:
• Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  
  
• Agile Business Analysis:
• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
• Collaborate closely with development teams to ensure successful implementation and delivery of projects.
  
  
• Cross-Functional Collaboration:
• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  
  
• Data Integrity and Reporting:
• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
• Continuously monitor data quality and provide recommendations for improvement.

Who you are:

• Completed or studying a Business Analyst qualification (e.g. IIBA or BCS). 
• Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
• Proven track record of successfully managing Salesforce projects, including customization and configuration.
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
• Agile Certification desired.
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
• Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
• Familiarity with software development life cycle (SDLC) and experience working with development teams.
• Experience in the SaaS industry and knowledge of customer review platforms are a plus.

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape room