Job Description

Who We Are:  

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable. 

Join our National Award-Winning Alarm Monitoring team! Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) Properly respond to alarm signals from our customers’ alarm systems (2) Dispatch emergency signals to police, fire, and medical agencies. (3) Provide world-class customer service to our customers in their time of need. 

Training: Full Time, Paid, Mandatory 5 weeks 2pm-10:30pm CT

Starting Rate: $17.25/hr   

We want you to grow with us! Potential to make up to $18.75/hr and other career growth opportunities within your first year! 

• Shift differentials + Weekly Performance Bonus + Commissions

• Additional $1.00 per hour for bi-lingual Spanish/English speakers.  

Minimum Requirements: 

• **You must be located in the Twin Cities Area**

• Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License

• High School Diploma or equivalent 

• Be able to type a minimum of 40 wpm 

• One year customer service experience preferred, but not required 

Duties and Responsibilities:  

• You must be able to complete a 3-week new hire classroom training and 2-week hands-on training.   

• Monitoring Specialists will be trained in the standard operating procedures to handle alarms.  

• Dispatch police, fire or EMS when needed.  

• Notify customers of non-emergency signals.  

• Notify account contacts of emergency signals after dispatch.  

• Receive and process inbound calls requesting information.  

• Position requires weekend, holiday, and shift work and may require mandatory overtime.  

• Generate customer referrals.   

What will make you successful:  

• Proficient and comfortable with computers, Microsoft Office applications, and the internet. 

• World-class customer service and interpersonal skills.  

• Ability to use discretion and problem analysis.  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  

• Extensive training will be provided before taking emergency calls.  

• Highly dependable with regular and punctual attendance.  

• Confident and prepared to initiate promotional conversations with customers.  

• Extensive training will be provided before taking emergency calls. 

Work Environment Requirements:   

• Equipment will be provided by Vivint which you will need to pick up from our office in Eagan, MN 

• You must have reliable internet: 10 MBPS download and 5 MBPS upload speeds 

• Must have a wired internet connection and provide your own ethernet cable 

• Provide a 360-degree virtual tour of your workspace to meet department regulations 

• Your camera will be expected to be on during training and team meetings 

• Have a quiet and enclosed workspace away from others 

• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift. 

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Part-time and Full-time options, Flexible scheduling 
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Career development and leadership opportunities 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Discounts with various national companies and vendors

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: 

• https://www.youtube.com/watch?v=d2f4KguloeU  

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct rand