Student Care Center Specialist IV (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Student Care Center Specialist IV (Hourly)

Job Description Summary:

With little direct supervision, provides very complex specialized services and support to department, office, or program.

Job Description:

Description of Duties and Tasks

• May work in a specialty area within a department or office.

• May coordinate, evaluate, develop, and implement specialized materials to support departmental programs.

• May provide training or support training programs.

• Assists with general reporting and maintenance of databases as required.

• May provide information to others regarding processes, programs, and/or procedures.

• May review and process documents, maintain databases, and provide reports.

• Supervise staff to ensure all daily tasks are completed promptly.

• Maintain inventory of items in the space

Knowledge

• Processes, practices, and procedures related to the departmental work being done.

Skills

• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.

Technology Skills

• Demonstrated proficiency using standard office software applications and student information and database systems.

Required Work Experience

• As required.

Required Education

• As required.

Physical Requirements

• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 40 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate

$28.30/hour

Number of Openings:

1

Job Posting Close Date:

February 5, 2025

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.