NetSuite Customer Education Marketing Specialist

NetSuite Customer Education Marketing Specialist  

Location: Jacksonville, Florida/Remote 

Reports To: Content Marketing Manager 

We exist to transform our customers and change lives 

 

Who We’re Looking For

The NetSuite Customer Education Marketing Specialist owns education marketing to existing RF-SMART for NetSuite customers. A creative thinker and problem solver, the Customer Education Marketing Specialist will have a direct impact on the retention and education of our customers through marketing campaigns and relationship building while living out the RF-SMART mission to transform customers and change lives. 

What You’ll Do:

• Support and execute personalized educational campaigns around new products for existing RF-SMART for NetSuite customers 
• Build relationships with RF-SMART for NetSuite customers with a goal of strengthening the brand, uncovering opportunities for process improvement, and increasing customer retention 
• Assist with event attendance promotion and speaker coordination of RF-SMART for NetSuite events, specifically customer speakers and internal team member presentations.  
• Conduct interviews and uncover opportunities for partnership between the customer, marketing, and sales teams.  
• Review articles and maintain analytical data for the RF-SMART Knowledge Base 
• Own RF-SMART for NetSuite Super User customer education program 
• Meet or exceed lead, activity, content and/or education targets set by Marketing Manager 
• Host and produce Customer Support Webinars 

 

What You Bring:

• Bachelor's Degree or equivalent experience required  
• Strong copywriting skills are a must  
• Experience working with a marketing automation system, preferably HubSpot, and event software platforms. 
• A rock star communicator that loves to meet new people 
• Must work well independently and be able to prioritize and meet deadlines  
• Excellent interpersonal, presentation, group, and phone skills  
• Must be creative, energetic, outgoing, and organized 
• B2B SaaS marketing experience preferred, but not required 
• Experience with the RF-SMART product preferred, but not required 

 Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Education Marketing Specialist , you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give  a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.