Customer Service Intermediate Analyst

<p>The Digital Client Training role sits within the Digital Client Support CitiDirect Helpdesk team. This is a position responsible for providing clients with meaningful training in coordination with our CitiService, Client Onboarding, Sales and Coverage teams.</p><p></p><p>The overall objective of this role is to manage the training needs for a portfolio of high-profile clients and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.</p><p></p><p><b><u>Key Responsibilities:</u></b></p><ul><li>Act as client trainer with training to be delivered either remotely or, when occasionally required onsite in the client’s premises</li><li>Ensure new customers are installed and trained on all our suite of products</li><li>Provide technical support and training to our clients on all Citi’s Electronic Applications</li><li>Thoroughly manage the daily training request queue ensuring all requests are dealt with within the given deadline</li><li>Cooperate with internal and external cross-functional partners to deliver a superior training experience that exceeds client expectations</li><li>Contribute to short and long-term projects and engage with global partners where necessary to highlight developments and/or improvements to meet client requirements</li></ul><p></p><p><b><u><span>Requirements:</span></u></b></p><ul><li>2-5 years of customer service experience</li><li>Previous training experience preferred</li><li>Fluent English speaker</li><li>Demonstrated project management and organizational skills to prioritize multiple tasks</li><li>Consistently demonstrate clear and concise written and verbal communication</li><li>Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results</li><li>Additional languages would be an advantage</li></ul><p></p><p><b><u><span>What we Offer:</span></u></b></p><ul><li><span>Competitive salary connected with annual salary review and discretionary annual performance bonus</span></li><li><span>Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)</span></li><li><span>Hybrid model of work – from modern offices and from home, flexible working hours</span></li><li><span>Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks &amp; voluntary activities to engage with</span></li><li><span>Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)</span></li><li><span>Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas</span></li><li><span>Unlimited development opportunities within Citi global network.</span></li><li><span>Exposure to a wide range of internal stakeholders as well as to senior management</span></li></ul><p></p><p></p><p>#LI-EŁ1</p><p><span>------------------------------------------------------</span></p><p><b><span>Job Family Group: </span></b></p>Customer Service<p><span>------------------------------------------------------</span></p><p><b>Job Family:</b></p>Institutional Customer Service<p><span>------------------------------------------------------</span></p><p><b><span>Time Type:</span></b></p>Full time<p><span>------------------------------------------------------</span></p><p>Citi is an equal opportunity and affirmative action employer.</p><p></p><p>Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p></p><p>Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <b><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" rel="noopener noreferrer" target="_blank">Accessibility at Citi</a></b>.</p><p></p><p>View the "<a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" rel="noopener noreferrer" target="_blank"><b>EEO is the Law</b></a>" poster. View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" rel="noopener noreferrer" target="_blank"><b>EEO is the Law Supplement</b></a>.</p><p>View the <a href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf" rel="noopener noreferrer" target="_blank"><b>EEO Policy Statement</b></a>.</p><p>View the <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA