Customer Automation Design Engineer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

• Work with external CHEP customers and Original Equipment Manufacturers (OEMs) to provide value-added machinery design solutions that proactively eliminate potential pallet/machinery interface interferences before equipment installation. 
• Goal is to improve customer productivity and throughput (OEE) through proactive machinery design while reducing product and pallet damage.
• Engage OEMs, integrators, and equipment installers to provide value-added solutions that help resolve pallet and machinery interface challenges before installation to maximize customer ROI and CHEP value.

Scope

• Number of Countries: 3
• No annual operating budget.
• No direct reports.
• Technical contributor.
• Number of Locations: As required.

Major/Key Accountabilities

• Responsible for partnering with CHEP manufacturing and retail customers as well as internal teams to deliver value-added solutions that resolve pallet and machinery interface challenges at customer facilities.  May include but not limited to:
• Lead and/or support customer automation teams in alignment with OEMs, integrators, and equipment installers
• Lead and/or support OEM automation design teams in developing effective machinery solutions for handing pooled pallet variability with minimal potential jams and system stops.
• Ability to read and understand engineer technical drawings and recommend design updates and participate in technical design reviews.
• Develop viable design modifications to mitigate pallet flow issues and machinery downtime.
• Collaborating with customers in drafting RFPs and RFQs for solutions offers as needed
• Conduct Failure Modes & Effects Analysis (FMEA) at customer sites to identify root causes of pallet and machinery interface issues.
• Lead teams in the collection and analysis data of real time data relative to equipment downtime and throughput to establish baseline data
• Monitoring and aiding to enhance the site's efficiency and output (OEE) while minimizing damage to products and pallets
• Track and update internal and external contacts on improvement value as it applies
• Lead and or support regular updates to business leadership on individual projects and overall program progress as needed
• Provide expertise & “Lessons Learned” to support the customer’s vision to seamlessly use pooled pallets in automation
• Direct internal project teams and/or customer teams to facilitate the development of value-added solutions for the customers to help sites better utilize CHEP pallets in the facilities
• Facilitate Lean Six Sigma and/or Kaizen project teams at the customer sites as needed
• Conduct Network Value Mapping to aid Sales in identifying optimum product and services solutions for the customer sites
• Lead, coach and manage individual and team performance in line with business and personal objectives to ensure people capability and contribution is maximized

Measures

• Net Promoter Score (NPS) results from customer surveys
• Solution implementations
• Customer engagements per FY
• Downtime reductions at the customer’s site
• Increased utilization of CHEP pallets at the site