Customer Experience (CX) Sales Consultant

Would you like to work with the brightest minds, and industry-leading solutions, to help customers tackle the business challenges that stand in the way of their growth and success? As a consistent leader and visionary, Oracle is positioned to help our clients become more agile while meeting both current and future business requirements.

Third party analysts position Oracle CX is as a leader in almost every category including marketing, sales, service all surrounded by world class analytics. Check out our applications at https://www.oracle.com/cx/

Job Responsibilities:

Product Expertise and Demonstration:

• Learn and understand Oracle’s CX suite of products, demonstrating their value to customers.
• Develop and deliver solution messaging, presentations, and demonstrations to customers and prospects, showcasing the value proposition of Oracle’s products and services.
• Explain Oracle’s position in the SaaS space and our approach to AI/ML.

Collaboration and Strategy:

• Work with sales and cross-functional teams to align on deal strategy and win themes.
• Respond independently to functional and technical elements of RFIs/RFPs.
• Collaborate with Product Management, Engineering, and Product Marketing to continuously improve Oracle’s products and marketing efforts.

Customer Engagement:

• Conduct technical discovery meetings to document, analyze, and clarify business and technical requirements.
• Establish trust with clients and influence key decision makers by demonstrating the business benefits and competitive advantages of Oracle’s solutions.
• Deliver standard, customized, and strategic solution demonstrations, whiteboarding sessions, presentations, architecture workshops, and best practices.

Other:

• Develop best practices for specific industries to create repeatable stories and demonstrations.
• Stay updated with industry trends, SaaS technologies, and best practices.
• Train and mentor new or less experienced sales account managers and solution consultants on standardized processes, systems, and other work tools and resources.
• Participate in ongoing training and certification programs to enhance technical skills.

Required Skillset:

• 5-7 years work experience with a proven record of success in a pre-sales, practitioner or consulting role, solving problems and generating positive customer outcomes.
• Strong background in enterprise business applications, with expertise in CX related technologies (marketing, sales, and service). 
• Strong ability to craft and deliver presentations and demonstrations with and composure in front of all levels of technical and non-technical audiences.
• A skillset to establish trust with clients, and the ability to influence key decision makers.
• Ability to craft and deliver presentations and demonstrations to groups of diverse responsibility (both business and technology) in a variety of settings.
• Outstanding written, verbal, presentation, and interpersonal communication skills.
• Commitment to continuous learning and thriving in a collaborative team environment.
• Ability to travel as needed and to work flexible hours.

Preferred Background:

• Hands on technical background working with data (databases, API’s, etc.).
• Client facing consulting background
• Demonstrated understanding of data and analytics
• Customer experience (CX) background - bonus if you have working knowledge of CPQ, incentive compensation, subscription management, and/or partner relationship management.
• Background in one or more of the following industries: wholesale/distribution, retail, consumer packaged goods, life sciences, health care, regulated

 

Career Level - IC4

As a Principal Sales Consultant you will be responsible as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Consultants. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for other Sales Consultants. Develops and delivers outstanding Oracle presentations and demonstrations. Leads any and all aspects of the technical sales process. Advises internal and external clients on overall architect solutions.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the