Senior Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Senior Employee Benefits Account Manager to their Corporate Synergies team in the Philly Metro Region. 

Job Summary:

The Senior Account Manager is an experienced/technically proficient client-facing position that is responsible for supporting Sales, Account Management and Underwriting (the Team) with the development of the overall strategic plan and for driving the successful delivery of the day-to-day service-related activities to retain/grow assigned client accounts (Book of Business).   

Key Responsibilities: 

• Autonomously manage the client life-cycle deliverables (of increasing complexity) with guidance from the Benefit Consultant and Team Lead (where appropriate) to ensure the successful retention of a Book of Business (94% Renewal Rate). 
• With guidance from the Team Lead and Producer, lead account strategy/direction. 
• Beyond foundational knowledge (strategic account planning, effective communication and project management), complete necessary training and professional development to further develop technical and subject matter expertise. 
• Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols.
• Compliance with CSG’s processes and operating standards.   

Essential Functions:

• As part of the client life-cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:
  • Identifying a client’s goals/objectives and working with the team lead to develop a multi-year strategic plan (roadmap)
  • Defining an annual service delivery calendar (life-cycle) in support of the multi-year strategic plan (roadmap)
  • Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life-cycle 
  • Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e. setting agendas and appropriate internal/external follow-up)
  • Preparing standard and ad-hoc reports and other client related projects (as needed)
  • Developing, cultivating and maintaining strong client/vendor relationships
• At various times throughout the year (i.e. Open Enrollment), review employee education and communication materials (i.e. Benefit Guides).  
• Research, respond and/or resolve client inquiries/service-related issues independently, involving team members, subject matter experts and resources when necessary.
• Maintain internal systems (i.e. BenfitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements.
• Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
• In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan. 
• Interact with carriers and vendors on behalf of the client and the team.
• Identify and leverage resources appropriate for upsell opportunities.
• Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).
• Develop new and creative benefit solutions with guidance.
• As it relates to your concentration/subject matter expertise, act as a resource and provide updates to team members (i.e. team meetings).

Competencies & Qualifications: 

• Strong attention to detail, well organized and responsive
• Strong working knowledge of all aspects of:
  • CSG suite of services and available solutions 
  • Insurance and healthcare related products
  • All regulatory and compliance related matters (including client impact/applicability)
• Ability to model complex financial implications from benefit programs
• Skilled in negotiating with insuranc