Bank Account Customer Service

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

This position is based in our Chatham customer care center and is considered an on-site position.

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

Our next class starts February 18th, 2025.

We are currently hiring for the below schedule:

• 10:30AM-7:00PM CST

Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

• Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

• Navigates a computerized system for responding and/or troubleshooting to customer questions.

• Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

• Utilizes empathy and effective communication skills when responding to customer inquiries

• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

• Leverages 2 standard screens, verbatim scripts and procedures

• Builds the Discover Financial brand by providing industry-leading care and innovative solutions.

Qualifications You’ll Need

Physical and Cognitive Requirements

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position. ​​

Bonus Points If You Have

• H.S. Diploma or GED

• 1+ years Customer Service

#INDDFS, #ZRDFS ​

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Jan-19-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $18.00 to $22.25. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscov