Sr. Manager GRC & Customer Trust

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Candidates based in the eastern time zone preferred**

This Senior Manager position within the Sprinklr Security Governance, Risk, and Compliance (GRC) & Customer Trust team, reports to the Sr. Director, of GRC & Customer Trust. The role is responsible for leading and maturing the programs that protect customer confidence, ensure security/compliance transparency, and manage third‑party/vendor risks across the enterprise.  This role unifies customer assurance, audit & compliance response, vendor due diligence, and cross‑functional risk alignment to strengthen the organization’s trust posture.  As this is a global organization, the Senior Manager may be asked to attend meetings or respond to requests outside of normal respective office hours.  

General Responsibilities: 

• Oversee execution of customer security audits, RFPs, questionnaires, and evidence gathering using standardized and scalable processes. 

• Manage customer‑facing security engagements, including executive briefings, escalations, pre‑sales/post‑sales assessments, and security presentations. 

• Manage and perform detailed reviews of commercial contracts, MSAs, SOWs, DPAs, and security addendums to ensure all required security, privacy, confidentiality, and risk‑mitigation clauses are accurately represented and enforceable. 

• Oversee vendor risk assessments for critical vendors and sub‑processors, mapping controls to frameworks (ISO, SOC, GDPR, etc.). 

• Oversee vendor‑submitted agreements to ensure alignment with internal security standards, including right‑to‑audit, data handling, breach notification, sub‑processor restrictions, encryption requirements, and termination rights. 

• Partner with Legal, Procurement, Privacy, and Product teams to negotiate and refine security terms, ensuring Sprinklr’s risk exposure is minimized, and contractual protections adhere to compliance frameworks (SOC2, ISO 27001, GDPR). 

• Provide expert security input during contract‑negotiation cycles, leveraging experience captured in internal VRM workflows such as commercial contract reviews within the procurement tool and ensuring necessary clauses are included before closure. 

• Build strong partnerships with executive‑level stakeholders, ensuring the team is positioned as a trusted advisor in customer assurance and vendor‑risk discussions. 

• Maintain and evolve Customer Trust documentation, contracts guidance, knowledge base materials, and security collateral. 

People Management Responsibilities: 

• Manage a geographically distributed team across regions (e.g., US, EMEA, APAC), providing clear expectations, alignment, and consistent commu