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Clinical Operations Manager, Western Region
Sequel Med TechUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 7 May 2025
About the role
About Sequel
Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.
Job Overview
The Clinical Operations Manager (COM) will partner with the field team to support and facilitate product education and training for users of Sequel’s insulin pump. Responsibilities will include ensuring the progression of the training journey for users prescribed our insulin pump technology and serve as the liaison between Sequel and contracted product trainers/centers to coordinate and initiate a seamless product training experience for product users.
Western Region includes the Pacific Northwest, Southern California and Desert Mountain territories. Only candidates based in the Pacific or Mountain time zones will be considered.
Job Responsibilities and Essential Duties
Minimum Requirements
Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.
Job Overview
The Clinical Operations Manager (COM) will partner with the field team to support and facilitate product education and training for users of Sequel’s insulin pump. Responsibilities will include ensuring the progression of the training journey for users prescribed our insulin pump technology and serve as the liaison between Sequel and contracted product trainers/centers to coordinate and initiate a seamless product training experience for product users.
Western Region includes the Pacific Northwest, Southern California and Desert Mountain territories. Only candidates based in the Pacific or Mountain time zones will be considered.
Job Responsibilities and Essential Duties
- Support a region comprised of 16 territories
- Regularly monitor and track the progression of the customer training journey for all customers within region
- Identify bottlenecks to customer training progression and work with field to find solutions
- Ensure that all training documents (including training checklist and therapy settings) are uploaded in Salesforce for each patient for auditing and regulatory tracking purposes
- Support customer communication cadence and training as needed
- Support external trainers and training centers within region
- Oversee nomination process for all external trainers
- Facilitate contracting process with legal and finance, ensure progression of all required paperwork, and track contract expiration dates.
- Support the trainer certification process and monitor to ensure completion of annual certification requirements. Assist with trainer certification as required.
- Support onboarding of external trainers in Salesforce
- Communicate important updates related to product use and training requirements to all contracted trainers/contracted centers in a timely manner.
- Process invoices and monitor utilization for all external trainers to manage to budget
- Monitor and track progression of customer training journey for all customer training journey for all customers assigned to the external trainers.
- Work closely with the field team to provide a seamless product training journey for product users.
- Identify unexplained gaps in the product training journey for prospective users and support solutions.
- Provide administrative support and act as liaison for the management of all product trainings conducted by contracted product trainers.
- Support product training assignments and documentation collection for all contracted trainers/centers.
- Process validated reimbursement requests for product training assignments.
- Oversee documentation upload for product trainings to confirm documentation is complete.
- Collaborate with sales leadership to optimize the product training experience and process.
- Consistently exhibit a high level of proficiency and expertise in discussing and demonstrating Sequel products, as well as expertise in diabetes and therapeutic options for diabetes care.
Minimum Requirements
- A valid professional license in one or more of the following fields: RN, RD, PA, NP, Pharmacist.
- Certified Diabetes Care and Education Specialist (CDCES) is preferred.
- 3+ years of experience coordinating and conducting diabetes education with strong experience in the technical use of diabetes
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