Call Center Representative - Payroll

Customer Care Specialist - Employee Cloud

Start Date: 6/5/2023 Class - Training is 5 weeks virtually on zoom. There is no PTO allowed during training. 

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be required to be in office up to 3 days a week post training. 

Hourly Rate: $19.50 per hour

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate.    As a member of the Toast Employee Cloud Customer Care Team you will be responsible for interacting and providing information in response to various customer inquiries, concerns and requests. We are looking for candidates that have experience either with Toast or  can communicate effectively, and are creative problem solvers.  

About this roll* (Responsibilities)

• Advocate for Toast customers by always being ready to answer incoming calls, chats and/or casework in regards to the Toast Payroll system
• Purposefully expand your knowledge of Toast’s hardware and software on a weekly basis through professional development time, trainings, knowledgebase articles and the experience gained from performing the roll
• Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make Toast’s customers time and satisfaction the priority 
• Master the art of probing questions with Toast resources to assess and resolve customer needs that keep restaurants happily running Toast
• Navigate Toast procedures to properly escalate and coordinate the customer response in accordance with Toast values
• Key performance indicators you’ll be measured against include: Attendance, Adherence, First Call Resolution, Average Handle Time, Escalation Rate, Customer Satisfaction and Productivity. 

Do you have the right ingredients*? (Requirements)

• Expertise in championing the customer experience in constantly evolving ways which primarily includes incoming calls but may include chats and emails
• Open to schedules that may include weekends, holidays and nights
• Technically-savvy individual who can perform their work on an Apple laptop, and troubleshoot an Android based software + Toast-native hardware
• Empathizer-in-chief who takes ownership of the customer journey to de-escalate and empower  customer outcomes
• Comfortable with a constantly evolving, fast-paced environment, and requiring Toasters to operate with great judgment making skills
• Stays curious, gets involved, and is willing to ask + give help in their journey at Toast

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs 
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$19.50—$19.50 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.