Pharmacy Technician Primary Care and Specialty Pharmacy

About Centralized Ambulatory Pharmacy Technician Team

This team of 3 Centralized Pharmacy Technicians support various Pharmacists working in Primary Care and select Specialty Offices. They are primarily responsible for navigating medication access barriers, assisting with Medicare 5-star/quality initiatives, and enrolling/re-enrolling patients in manufacturer patient assistance programs.

Scope of Work

This position is a supportive role for the systems ambulatory clinics. The tasks for this position will include, but are not limited to, completing pre and/or prior authorizations, assisting with patient assistance programs, scheduling patients from provider referrals or other registries, working with insurance companies to review coverages, communicating with patients and clinical staff, and managing parts of the medication use cycle. There will be additional opportunities to think innovatively and collaborate on projects with other departments and within our own department.

• Navigate medication access questions and concerns by coordinating with patients, payers, pharmacies, and providers
• Identify and engage patients not meeting key quality metrics and engaging them in pharmacist care
• Assist with the enrollment and renewal of manufacturer Patient Assistance Programs (PAP)
• (If/when short-staffed) assist with scheduling needs of our ambulatory care pharmacists (scheduling referrals and  rescheduling missed appointments)

• Pull, transcribe, and organize clinical information from patient charts into third party platforms or navigators.
• Complete authorization requests in a timely and efficient manor without compromising quality, to ensure patients receive their care as scheduled.
• Identify and schedule appointments for pharmacists from provider referrals, quality reports, and other available registries.
• Demonstrate the ability to utilize all payer websites to assist verifying patient’s coordination of benefits and authorization requirements.
• Assist with inventory and medication use cycle tasks if in clinic.
• Organize and track data for multiple payer programs and service lines.
• Communicate positively and effectively with patients, colleagues, and clinic staff.
• Adhere to all department procedures, guidelines, and standard work with the ability to utilize resources appropriately.

Qualifications

• Required High School Diploma or equivalent
• Preferred Associate's Degree

• 1 year of relevant experience Retail or Ambulatory Pharmacy Experience Preferred
• 1 year of relevant experience Prior Authorization Experience or Insurance Navigation Preferred
• 1 year of relevant experience Epic Experience Preferred

• LIC-Pharmacist Intern - STATE_MI State of Michigan Upon Hire required Or
• LIC-Pharmacy Technician Temp - STATE_MI State of Michigan Upon Hire required And
• LIC-Pharmacy Technician - STATE_MI State of Michigan 90 Days required
• CRT-Pharmacy Technician, Certified (CPHT) - PTCB Pharmacy Technician Certification Board Excludes - LIC - Pharmacist Intern 90 Days required Or
• CRT-Exam for the Certification of Pharmacy Technicians (ExCPT) - NHA National Healthcareer Association Excludes - LIC - Pharmacist Intern 90 Days required
• This position will support Ambulatory Pharmacy
• Ideal candidate will be a Pharmacy Technician possessing Full Michigan License and National Certification, such as PTCB
• Ideal candidate will possess Retail/Community Pharmacy experience
• This position will:
• Navigate medication access questions and concerns by coordinating with patients, payers, pharmacies, and providers.
• Identify and engage patients not meeting key quality metrics and engaging them in pharmacist care
• Assisting with the enrollment and renewal of manufacturer Patient Assistance Programs (PAP)
• (When short-staffed) assist with scheduling needs of our ambulatory care pharmacists (scheduling referrals and  rescheduling missed appointments)

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth reti