Dir, Field Operations

GCI's Dir, Field Opeations will lead GCI’s statewide installation, repair, and cable maintenance teams including the maintenance and repair of subsea systems focusing on meeting customer commitments and network reliability goals. Develop, present, and oversee department financial budgets, ensuring all budgets and financial processes align with company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Field Operations Scope Management: 

Direct all statewide functions for the Field Services, Outside Plant (OSP) Maintenance, and Subsea Systems teams following the company’s business strategies in accordance with industry standards, regulatory agencies, and following the company’s objectives and policies.

• Installation & Repair: Lead, direct, and coach the installation and repair teams in support of GCIs Consumer and Commercial customers. Ensuring commitments are met and repeat truck rolls and follow up trouble tickets on new installs are reduced.
• Cable Maintenance: Oversee the performance and maintenance of our twisted pair, coaxial, fiber, and subsea cable systems statewide.
• Escalations: Is the point of contract for NOC/TAC and executive escalations.
• Subsea Cable Support: In collaboration with Engineering response to and coordinates subsea cable repair and testing. Subsea Cable Maintenance: Collaborate with engineering to ensure systems are designed and maintained properly. Participate in industry trade organizations associated with identifying subsea cable routes to prevent damages

Maintain Production and KPI reporting: 

• Provide timely updates of Key Performance Indicators, maintenance schedules, operational forecasts, and other reports illustrating operational effectiveness. 
• Present to senior management, when necessary, as part of program management’s leadership team. 
• Ensure compliance of organizational policies, performance against established schedules, and compliance with applicable government laws or regulations to maximize the value of company assets.

Resource Management & Development:

• Ensure the technical and professional development of direct and indirect reports within the team in cooperation with Workforce Management, GCI-U, and other internal and external resources. 
• Review training content to ensure corporate work and safety standards are being met. 
• In partnership with Workforce Management ensure GCI has proper headcount to meet customer commitments and corporate budget guidance
• Hold technicians to perform work within the quality standards and production goals GCI has set for installation and repair. Coordinate the inspection of work.
• 24/7 Network Support: Ensure proper On-Call resources are available to meet customer SLAs and respond to network impacting events.
• Proactively lead the communication of technician performance and technician scorecards, aligning with employee training tracks.
• Ensure technicians are coached, trained, and supported with the proper tools to achieve corporate goals.
• Ensure the safety of the technicians and team by equipping them with proper training and PPE.
• Veto the dispatch of technicians due to unsafe conditions.