Patient Food Service & Utility Ambassador

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for a Patient Food Service and Utility Ambassador to join our Patient Services team in Springfield, MA. 

SCHEDULE:

• Part-time, 16 hours a week

• 3:30pm-7:30pm

• Ability to work rotating days, including weekends and holidays

RESPONSIBILITIES:

At Baystate Health, we know that exceptional care goes beyond clinical treatment—it’s in every interaction, every detail, and every meal Patient Food Service & Utility Associate play an essential role, helping to deliver safe, high-quality meals while maintaining a clean, efficient kitchen environment that directly supports patient health and recovery.

Patient Meal Service & Customer Care

• Assist patients and families with menu selections based on dietary needs, preferences, and allergies

• Verify diet orders and ensure full compliance with nutrition guidelines

• Accurately assemble meal trays and snacks according to prescribed diets

• Deliver meals and supplements using proper patient identification procedures

• Support patients with tray setup and collaborate with nursing staff

• Record meal intake and communicate concerns to the Clinical Nutrition team

• Ensure timely, accurate tray delivery and tracking

 Kitchen Operations & Utility Support

• Perform all core dish room functions: tray assembly, cart delivery/retrieval, tray removal, and dishwashing

• Operate conveyor dish machines and perform manual cleaning of pots, pans, utensils, and equipment

• Maintain strict separation of clean and soiled items to prevent contamination

• Clean and sanitize dish room, kitchen equipment, floors, and food prep areas

• Follow proper chemical usage and sanitation standards

• Stock supplies and maintain inventory levels using FIFO (First-In, First-Out) practices

• Assist with food prep and additional kitchen support as needed

Quality, Safety & Compliance

• Follow all food safety and infection control protocols (hand hygiene, glove use, temperature control)

• Maintain temperature logs and QA/QC documentation in compliance with HACCP, JCAHO, and DPH standards

• Ensure proper sanitation practices and safe equipment handling at all times

• Uphold the highest standards of cleanliness, organization, and safety

Teamwork & Professionalism

• Deliver excellent service to patients, families, and team members

• Work effectively in a fast-paced environment, both independently and as part of a team

• Adapt to changing priorities and assist with additional duties as needed

• Serve as a positive representative of Baystate Health

LOCATION:

• Baystate Medical Center- 759 Chestnut St.

• Springfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance

• Generous PTO – up to 25 days in the first year, with scheduled earned increases

• Continuing education support and reimbursement

• First Time Home Buyers Financial Packages

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase based on years of service

• Free money coach advice from a certified professional

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Pet, home, auto and personal insurance

• Life insurance

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

• Wellbeing programs that include but are not limited to mental, physical, and financial health

QUALIFICATIONS: 

• Ability to read, write, and communicate effectively in English

• Basic math and computer skills

• Strong attention to detail and ability to follow directions

• Excellent verbal communication and customer service mindset

• Experience in hospitality/food services industry strongly preferred

• 1-2 years' experience in customer service

• Ability to multitask

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate