Senior Manager, Technology & Automation (Impact & Orchestration)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

IS Solutions is part of Comcast headquarters Finance and Accounting organization within Revenue Operations. The organization is responsible for delivering best-in-class billing solutions and services across all our Comcast Cable lines of business from ideation through execution; with a growth-minded, diverse, and skilled team.

This role is within IS Solution’s Continuous Improvement team – focused on driving continuous improvement across the organization by aligning strategy, data and execution. This team’s vision is to drive consistent results through data driven decisions and flexible, outcome focused teams to scale people, process, and technology improvements across ISS in partnership with operational teams and partners across Comcast.

This role serves as the central orchestration point for automation, AI, and tooling initiatives across IS Solutions. The Senior Manager manages intake, prioritization, and coordination of work, partners with delivery teams to drive execution, and tracks cumulative business impact. The role also owns audit coordination and organization-wide impact reporting across both the citizen and center led portfolio. As needed this role and/or their team will also be asked to engage in project based delivery of high profile technology and automation projects with high transformational impact.

Job Description

Responsibilities:

• Leading scoping and impact analysis to document business impact, prioritization, and options for technical execution across both citizen and center led portfolio
• Managing relationships with business stakeholders to define product and technical needs for new initiatives
• Orchestrating assignment, prioritization, and coordination of build, test, and deployment activities across delivery teams
• Coordinating across business functions to develop consensus on portfolio prioritization and achievement of impact in partnership with key stakeholders
• Supporting platform strategies and tracking delivery impact across initiatives
• Collaborating with peers and other departments to manage technology changes and ensure compliance
• Overseeing portfolio health, delivery progress, and cumulative business impact reporting
• Managing Business & Technology Audits and corrective action plans; coordinating associated standards, policy, and process improvements across the ecosystem.
• Defining & maintaining Business Continuity planning, testing, and readiness (RTO/RPO) for billing functions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Business Process