Senior Site Reliability Engineer - Federal – 1st Shift

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers. 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

The ServiceNow SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow cloud infrastructure. 

Our SRE's are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. 

To accomplish this our SRE"s combine software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. 

What you get to do in this role: 

As a Federal SRE you will help deliver 24x7 support for our Government Cloud infrastructure.  This is a 1st shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 7 a.m. – 6 p.m. PT.   
 
At ServiceNow, our SREs are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. 
To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. 

Do you: 

• Have a passion for DevOps, Automation and Scripting? 
• Know Linux systems in depth? 
• Have software development background? 
• Understand Observability and Monitoring? 
• Have Experience with Cloud technologies – Azure, AWS ? 
• Write code to automate repetitive tasks? 
• Smile when you troubleshoot and solve an issue in London from your laptop in San Diego? 
• Have years of experience accumulated in roles like IT Operations, Software Development, or Systems Engineering? 

Want to know more about us? 
Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role. 

As an Engineer on the SRE team you will: 

• Provide relief and sustainable resolution to issues within our infrastructure. 
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. 
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. 
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. 
• Drive monitoring and automation initiatives 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. 
• 4+ years experience with deep knowledge of Linux systems 
• 4+ years experience scripting automation at the enterprise level in various languages; we normally prefer Python, JavaScript 
• Expert level database skills in administration, troubleshooting, and performance tuning (MySQL, MariaDB, PostgreSQL) 
• Expertise in Observability and Monitori