Sr. Specialist, CX PE, P&B-Piscataway, NJ.

Sr Specialist, CX, PE, P&B

Piscataway, NJ

On-Site

 

 

We have an immediate hybrid opening for Sr. Customer Experience Specialist in our Piscataway facility. Work directly with our customer’s and develop and sustain close Customer relationships through order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external Customer’s.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

 

Your key responsibilities

• Manage and take ownership of customer accounts through the order fulfillment cycle.
• Receive/process purchase orders, confirm pricing, inventory, shipping information and    generate invoices.
• Work closely with clients to obtain client forecast and attend Demand Planning Reviews.
• Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.
• Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding     tasks).

 

We bring

• Empowerment to make meaningful contributions while upholding ethical standards
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet

 

You bring

• High School Diploma/GED preferred. Equivalent experience may be considered in lieu of Diploma
• Proficiency in MS Office, including Excel, Word and Outlook is required.
• Minimum 1-3 years prior experience in customer service, business-to-business (B2B).

 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

 

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people