Analyst, Quality Assurance & Site Reliability Engineering

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion.  Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day. 

We are seeking an Analyst, Quality Assurance & Site Reliability Engineering to play a critical role in ensuring the stability, performance, and reliability of our Shopify-based commerce platform. This individual will partner across engineering, product, and operations teams to drive quality, minimize downtime, and enhance the customer experience across our digital ecosystem.

This is an exciting opportunity for someone who thrives at the intersection of quality assurance and reliability engineering, enjoys solving complex problems, and wants to make a measurable impact in a fast-paced, customer-centric environment.

What You’ll Do:

This is a Full-Time Salary Position

• Serve as subject matter expert on the Shopify platform, including Storefront APIs, Admin APIs, Checkout extensibility, and app ecosystem integrations
• Design and maintain comprehensive test coverage for Shopify platform features, identifying edge cases, failure modes, and regression risks based on system requirements and merchant impact
• Execute functional, integration, performance, and load test plans for Shopify platform changes, ensuring releases meet quality gates and SLOs before deployment
• Build and maintain automated test suites using tools such as Playwright, Cypress, or k6 to support continuous integration pipelines for Shopify storefront and API layers
• Partner with engineering teams during sprint planning and deployment activities to establish quality criteria, review change risk, and coordinate release readiness for Shopify platform updates
• Identify, triage, and prioritize defects and reliability issues discovered during testing or production monitoring of the Shopify platform
• Reproduce and document platform defects with clear reproduction steps, environment details, and impact assessments; collaborate with Shopify engineers and third-party app developers to drive resolution
• Lead post-incident reviews and blameless retrospectives for Shopify platform outages or degraded performance events; drive systemic improvements to eliminate recurring defect patterns and reduce MTTR
• Monitor platform health using observability tooling (e.g. Datadog, Grafana, or New Relic); analyze error rates, latency trends, and availability metrics to proactively identify reliability risks on the Shopify platform
• Communicate platform quality and reliability status, SLO performance, incident timelines, and test coverage metrics to engineering leads and stakeholders on a regular cadence
• Maintain test environments that accurately mirror Shopify production configurations, ensuring data integrity and environment parity for reliable test outcomes
• Log and track platform defects and reliability incidents diligently and accurately using standard tools such as Jira or Linear, ensuring full traceability from discovery through resolution
• Additional duties as assigned

Environmental Factors & Working Schedule:

• Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard