Consulting Director, Business Intelligence and Analytics - Data Analytics Solution Hub

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Join a versatile and high-visibility team of professionals who provide critical support as the central area of expertise for the enterprise, focusing on data-driven analytics, business intelligence and AI in support of underwriting, operations, and distribution strategy. Functions of this role include building moderately complex KPI-related, portfolio management, guided analytics dashboards using BI tools (Power BI), partnering to drive AI strategy and AI adoption within the internal department as well as with business partners, analyzing and evolving overall CNA data strategy and user consumption layers, creating automated and ad-hoc reports for and with various stakeholders, and coordinating data & analytics initiatives for CNA. A successful candidate will have strong analytics, communication, and product management skills, with excellent business acumen and the ability to manage competing priorities to ensure delivery of high-quality solutions and data-driven recommendations.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Works with various enterprise data sources to design moderately to highly complex semantic models, dashboards, and reports using data visualization tools (Power BI and Tableau) for the purpose of quantifying CNA’s performance, tracking key metrics, identifying trends, and evaluating operational needs, with a focus on creating a seamless and simple persona-based user experience.

• Supports leadership team and technology architecture teams, as appropriate, in defining AI strategy and facilitating AI adoption across the department and the wider enterprise (incl. Microsoft Copilot, Claude, ChatGPT) and explores use cases to leverage AI solutions to improve effectiveness and efficiency.

• Prepares reports and dashboards, working closely with various business partners and iterating toward optimal, production-ready solutions. Interprets data and identifies relevant analyses to determine actionable outcomes for a business area (including responding to data requests from management, identifying the right source of data, writing data queries, conducting analysis and presenting results to senior management).

• Facilitates execution of various data, analytics, process and systems initiatives for underwriting, operations, and distribution teams across CNA (including stakeholder management, tracking execution, sharing timely updates with business stakeholders, ensuring achievement of initiative goals).

• Leads projects to determine and develop data-driven strategies to maximize performance and identify process improvements, involving analysis of data sets and modeling. Works with various team members across the data analytics and technology department to develop sound and scalable solutions; partners to ensure parallel projects are properly sequenced to ensure use of strategic data sources.

• Acts as a technical resource and regularly identifies opportunities to leverage new IT, BI and AI solutions in support of business, analytics and reporting objectives.

• Collaborates with business partners in Underwriting, Operations, Distribution, Portfolio Management, Information Technology, Finance, Actuarial, Risk Control, Claims, Legal and Compliance.

Reporting Relationship

AVP

Skills, Knowledge & Abilities

• Strong knowledge of Power BI is required, knowledge of Tableau is beneficial.

• Solid knowledge of AI tools and capabilities (Microsoft Copilot, Claude, ChatGPT) is required.

• Familiarity with insurance company IT and data infrastructure is strongly preferred.

• Prior experience with P&C insurance industry is strongly preferred.

• Solid knowledge of Microsoft Office Suite and other business-related software systems. Advanced Excel skills are required.

• Strong knowledge of core functions of an insurance company, general insurance, underwriting performance metrics, financial and economic concepts.

• Solid product management skills and strong organizational skil