Temporary Workforce Billing Customer Transaction Representative

Summary   

Temporary Workforce Billing Customer Transaction Representative, under general supervision, performs customer billing and account transaction work for NIPSCO. This temporary role supports billing operations by processing account transactions, resolving billing issues, assisting customer inquiries, and completing related administrative work in accordance with established procedures. 

Principal Duties and Responsibilities 

• Review and resolve billing exceptions, adjustments, and transaction issues from work queues, reports, calls, correspondence, and email. 

• Compute and process bills for actual usage, estimated usage, unmeasured service, and special billing scenarios. 

• Collaborate with Meter Processing, Meter Operations, and Customer Service as needed 

• Support customer service by responding to billing questions, service inquiries, complaints, and account-related requests. 

• Back Office duties as assigned. Customer applications, life support, autopay, deposits, refunds, and tax exemption documentation. 

• Maintain billing-related contracts, files, records, and required documentation. 

• Perform clerical and administrative duties such as filing, issuing duplicate bills, and operating office equipment. 

Required Qualifications for Position 

• High school diploma or equivalent required 

• Demonstrated ability to operate a computer 

• Proficient in Microsoft 365, particularly Excel 

• Possesses a professional telephone manner and the ability to interact effectively with internal and external customers in a knowledgeable, tactful, and courteous manner. 

• Strong analytical background with the ability to interpret data, identify discrepancies 

Preferred 

• Utility billing experience specific to gas and electric accounts 

• Attaching an up-to-date resume is highly encouraged.