Supervisor, Occupational Health Services

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
The Occupational Health Services Supervisor is operationally responsible for ensuring duties are handled timely, efficiently, and accurately. They will provide supervisory direction, general guidance, and coaching to department members. The Supervisor will support training and development for specialists and team leads. A successful Supervisor will champion the subject matter of the department as well as artfully handle people management and customer service. 

Responsibilities

• Reports directly to Manager, Occupational Health Services 
• Coordinates daily workflow for efficiency and coordinate assignments among teams 
• Leads and supports the daily operations of a team of 20-25+ employees. 
• Motivates, coaches, and develops their team members on an on-going basis. 
• Meets with specialists to recognize good behaviors, provide coaching on needed improvement, and ensure action and follow up plans are created as needed. 
• Communicates clear expectations and behaviors through individual and team meetings and builds accountability within the team 
• Uses metrics to identify needed performance improvement, customer trends and other areas of opportunity for continuous improvement 
• Audits completed reports for content and accuracy, maintaining ISO standards. 
• Completes and maintains department scorecards for each employee as they relate to attendance, production, and other necessary reviews. 
• Reports daily, weekly, and monthly to Department Manager on team’s progress and quality; processes weekly reports for submission to management. 
• Adheres to confidentiality guidelines and legal compliance regulations as required. 
• Supports training of new and existing employees on all updated processes 
• Ensures that all employees on the team follow the company’s policy/procedures. 
• Training and development team members in the area of customer service. 

Qualifications/Experience

• High school degree or equivalent experience required.  
• 1-3 years of experience in a job whereby customer service and attention to detail is required.  
• 1-3 years previous lead/supervisory experience in high volume/fast paced environment preferred. 
• 1-3 years of call center experience preferred. 
• 1-3 years of related experience to include exposure to data entry and/or data integrity preferred.  
• Exceptional attention to detail and accuracy required.  
• Professional phone demeanor skills required.  
• Proficiency in Microsoft Office Suite required.  
• Ability to work well in a team environment as well as independently required  
• Strong interpersonal and conflict management skills preferred. 

The Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership.Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open.Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious.Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one.Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. About Accurate Background:Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. Accurate is an equal-opportunity employer and is committed to hirin