Field Trainer- Modern Retail

Remote/ 100% Field Based Position - Must reside near a Major Airport

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities.

Job Description:

In this role, you’ll be the driving force behind our customer’s onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealer’s system utilization and their satisfaction with our tools and services. The Workflow Install & Training Specialist II is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers’ users virtually and/or on-site. These associates will meet with assigned dealership personnel either virtually or in person at dealer locations across the U.S, Canada and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions.

Working independently or as part of a team; consultants initiate, coordinate and facilitate training plans while matching customer needs with purchased products. Successful candidate will be able to lead other trainers while on site. Work experience in more than one retail area is a plus.

Experience with other DMS software is an advantage. Consultants resolve issues and/or escalate accordingly; employing CDK Global implementation processes and procedures. You must be able to work in a fast paced environment, love to travel, have a passion for training, a keen attention to detail and exceptional customer service skills. Becoming a Subject Matter Expert in this field is encouraged. Must work well independently and need minimal supervision. You have a thorough understanding on at least one CDK Global workflow. You are regarded as an associate that can manage a lead role on projects.

Responsibilities

• Successfully consults, installs and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workflow (i.e. CRM, Digital Retail, Sales FI, Inventory etc.)

• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations

• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.

• Conducts status meetings with key customer personnel to review and discuss any open issues such as software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.

• Thoroughly completes daily trip reports to document project status to key project stakeholders.

• Facilitates work in process activities to begin training process and insure client go-live readiness.

• Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.

• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.

• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.

• Applies adult learning theory to adapt delivery to learning styles of participants.

• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.

• Demonstrates ability to act as a mentor and help to train new associates or associates new t