EMR Analyst II - Epic Teamwork

At Cincinnati Children’s Hospital Medical Center, we are launching one of the most exciting new initiatives in healthcare technology: Epic Teamwork. This innovative platform is transforming how our hospital connects people, schedules, and resources — ensuring the right care team is in the right place at the right time. As part of this brand-new effort, you’ll be on the front lines of shaping the future of collaboration at one of the nation’s top pediatric hospitals, where every improvement you build directly supports better experiences for children and families. 

This position is a hybrid role, which means it includes both remote and onsite work. Onsite presence at our location will be required for key meetings, team collaboration, or as determined by departmental or organizational needs.

JOB RESPONSIBILITIES 

System Build, Configuration & Release Management 

• Analyze, design, implement, and maintain moderately complex Epic systems that improve clinical care and patient management. 

• Perform and document system testing, support release activities, and create technical solutions following the development lifecycle. 

• Collaborate with training teams to ensure build environments are current and support effective end-user training. 

• Independently develop education and training content, and recommend opportunities for process improvement. 

Leadership & Collaboration 

• Take ownership of tasks and drive them to completion with urgency and accountability. 

• Communicate roadblocks and project updates clearly to supervisors and stakeholders. 

• Work with cross-functional teams and attend design and leadership meetings for Epic applications. 

• Consult with end users to ensure applications and training programs align with patient care delivery. 

• Promote the adoption of best practices and innovative approaches to Epic use and education. 

Professional Growth & Development 

• Stay current through Epic certifications, vendor opportunities, and industry education. 

• Participate in and conduct instructional sessions, sharing knowledge with peers. 

• Build strong internal and external relationships and foster teamwork across the organization. 

Project Management 

• Support or lead the design, development, and implementation of new Epic requests and enhancements. 

• Prepare project plans and documentation for moderately complex projects. 

• Define scope, coordinate resources, and ensure proper integration across teams. 

• Work closely with end users to validate requirements and confirm solutions meet operational needs. 

Customer Support 

• Provide advanced troubleshooting and resolution for Epic Teamwork issues. 

• Ensure exceptional end-user support and monitor service level agreements. 

• Deliver training and create education materials to support users across the hospital. 

• Promote adoption of change management processes and model CCHMC’s CARES standards—Courteous, Attentive, Respectful, Enthusiastic, and Safe.