Technical Service Specialist, Digital

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

 

Your Impact:

• Provide first hand support to AGCO dealers and customers using phone line and/or ticketing system to help solve product issues and Become a technical "expert" on assigned products through answering product inquiries, creating Knowledge, collaboration with IT teams, and occasional visits to dealers, customers.
• Process inquiries related to product features, product issues, and product administrative assistance
• Responsible for escalation and collaboration with Product Team (Level 2) and IT Team (Level 3) to drive dealer and customer problems to resolution
• Expand skills and abilities through participation in training offered by the AGCO Training department, internally facilitated training events, on-line and other available company offered training
• Participate in testing of new products and new features

 

Your Experience and Qualifications:

• Associates Degree in computer science, IT, Programming, or a related field
• 2-3 years’ experience in trouble shooting, IT, or systems support
• Familiarity with computer systems and software application
• Familiarity with Dealership business practices relating to product support
• Dealership experience (sales, parts, or service)

 

Your Benefits:

• Attractive, fair remuneration including participation in our bonus scheme
• Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework
• Health and life insurance

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

 

Join us as we bring agriculture into the future and apply now!

 

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing