Services Territory Sales Manager

Key Responsibilities

• Lead, coach, and develop a team of In-Home Sales Specialists to achieve and exceed sales, margin, profitability, close rate, and customer experience goals.
• Drive execution of all installed sales programs within an assigned territory through effective sales leadership, performance management, and strategic business planning.
• Analyze sales performance metrics, conversion rates, pipeline activity, and market trends to identify opportunities and implement action plans that drive revenue growth.
• Conduct regular field observations, ride-alongs, sales reviews, and coaching sessions to improve consultative selling capabilities and sales effectiveness.
• Establish a culture of accountability, customer-centricity, and continuous improvement across the sales organization.
• Recruit, select, onboard, develop, and retain top-performing In-Home Sales Specialists.
• Identify skill gaps and implement targeted development plans to improve individual and team performance.
• Partner with Store Leadership and cross-functional stakeholders to align sales talent strategies and performance objectives.
• Develop succession plans and build a strong internal talent pipeline.
• Oversee service quality and customer satisfaction through regular review of customer feedback, site inspections, service provider engagement, and performance metrics.
• Ensure execution of a seamless customer experience throughout the sales and installation lifecycle.
• Act as an escalation point for complex customer concerns and high-value sales opportunities.
• Manage relationships and performance of the service provider network through direct engagement and partnership with Service Support teams.
• Oversee project quote accuracy based on customer selections, provider measurements, permit requirements, and environmental assessments.
• Drive compliance with Lowe's policies, contracts, permitting requirements, lead-safe practices, and regulatory standards throughout the installation lifecycle.
• Obtain and maintain licenses on Lowe's behalf as required.

Required Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Management, or a related field or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of progressive sales experience, including outside sales, consultative sales, business development, or in-home sales environments.
• 3+ years of leadership experience managing field-based sales teams and driving revenue growth through coaching, performance management, and talent development.
• Demonstrated success leading geographically dispersed sales teams with accountability for sales, margin, profitability, and customer satisfaction results.
• Proven ability to coach and develop sales professionals through direct field engagement, ride-alongs, and performance management.
• Experience utilizing CRM platforms, sales reporting tools, Microsoft Office applications, and performance analytics to drive business decisions and sales effectiveness.
• Strong financial acumen with experience managing sales performance metrics, forecasting, budgeting, and profitability goals.
• Ability and willingness to travel extensively throughout the assigned territory, with the expectation of spending the majority of work time in-market supporting sales execution, customer engagement, service provider relationships, and team development.
• DL NUMBER - Driver License, Valid and in State Valid drivers license

Preferred Qualifications

• Experience in home improvement, installation services, residential construction, remodeling, or related industries.
• Experience managing service provider, contractor, or installation partner relationships.
• Experience leading teams within a consultative or in-home sales environment.

Pay Range: $116,300.00 - $194,200.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its per