Member Service Representative

Who We Are:

We are BravoFit, a dynamic and fast-growing Planet Fitness franchisee with fitness clubs in Oregon, Alaska, and Australia. We are a mission-driven organization, looking for team-members who seek an opportunity for personal and professional advancement. We grow and succeed because we do the same for our clients and team-members.

Our purpose is simple: Building a Confident and Competent Community

This purpose fuels everything we do and comes to life through our mission: "Empowerment Beyond Expectations". We empower our members by promoting a comfortable, non-intimidating fitness environment, where they find the inspiration to exceed their own expectations.

Our team members are empowered to deliver on that promise. We look for talented and hard-working individuals who possess a growth mindset and work hard to achieve excellent results. You bring us a great attitude and hard work, and we’ll deliver you the tools and education to become a leader. In the process, you will grow, learn, and get the chance to work with amazing people.

Your New Role:

As our new Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Your Contributions:

• You will be the face of our company by loving to help people
• Ensure that each Member receives outstanding member service by providing a member-friendly environment, including greeting, and acknowledging every Member and maintaining outstanding standards, solid product knowledge and all other components of member services
• Attract potential members by answering product and service questions and suggesting information about other products and services
• Assist in maintaining the neatness and cleanliness of the Club

What You Will Bring Along:

• A great attitude
• Customer service experience
• Computer knowledge

We Take Care of Our People:

• Medical, Dental, and Vision coverage for you and your family
• Premium Holiday Pay
• 401(k)
• Health Savings Account
• Health Reimbursement Agreement
• Paid time off programs
• Free Black Card Membership for you and your significant other
• Advancement opportunities

Experience:

• Some experience in the customer service industry preferably in a gym setting
• General knowledge of computers

Other:

• 18 years of age or older.
• CPR Certification (obtained through employment)
• Planet Fitness University Classes (obtained through employment)
• Tanning Certification (obtained through employment)