Program Manager

 

Position Title: Program Manager  

Location: Located in Chicago, Minneapolis, Houston, Austin
Ability to travel up to 80%
The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience
Business development, account management, and specialty coffee training experience is preferred

$65000 - $70000 /year

 

Growth. Opportunity. Excellence.

Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving.  We employ the best team in the industry and their dedication, collaboration and passion fuels our growth.  YOU bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry.

Come grow with us. We are Canteen.

 

We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences.

Job Summary

The Program Manager role will uphold Tradecraft's vision to provide our customers with the tools to create a successful coffee program through active engagement, data-driven decisions, hands-on training, and continuous operational support. The immediate goals will be to engage and educate new and existing Tradecraft accounts, working with local operators and the Tradecraft team to support ongoing deliverables. This position will work in tandem with the Education Department and Operations team to execute on program goals, facilitate training, and support operations in executing exceptional coffee and tea programs. This position will collaborate with all Program Managers to create a program based on industry trends, client engagement, and education, to ensure client retention.

Key Responsibilities:

 

• Engages with and supports new and existing Tradecraft clients
• Works with the local operations teams to support client programs and ensure seamless delivery of Tradecraft products
• Partners with and mentors the CSMs from the local operations teams to elevate their client coffee programs               
• Provides clients and operators with data and insights into specialty coffee and tea industry trends
• Utilizes reporting analysis to identify successes, gaps, and opportunities within Tradecraft client programs
• Establishes ongoing relationships with local and national roasters in the Tradecraft portfolio
• Schedules and facilitates ongoing visits and regular meetings with Tradecraft clients, including key stakeholders
• Partners with Account Manager, Program Manager, Educator, and Retail Experience teams across all divisions to execute a cohesive and consistent coffee and tea program
• Consults on equipment, product, bar flow, menu development and space design for Tradecraft clients
• Maintains a regular quality-control visit schedule for all Tradecraft programs
• Provides timely and detailed recaps of all client visits and meetings
• Supports ongoing program development, with insight on the leading trends in the food and beverage industry, utilizing this knowledge to keep the menu offerings unique and in line with both the brand partner standards and industry trends
• Works to resolve Tradecraft client issues quickly and efficiently
• Works with local service management to ensure all equipment maintenance, including emergency repairs and preventative maintenance, is executed at the highest level
• Supports new account openings in-person, ensuring site readiness, providing training support, and identifying/resolving potential issues
• Develops relationships with and supports initiatives for all Tradecraft teams- Marketing, Business Development, Operations, Retail Experience, Training, etc.

 

Qualifications

• Located in Chicago, Minneapolis, Houston, Austin
• Ability to travel up to 80%
• The ideal candidate will have in-depth and relevant Specialty Coffee and/or Food and Beverage industry experience
• Business development, account management, and specialty coffee training experience is preferred

Apply to Canteen / Tradecraft today!