Warehouse Shipping

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Warehouse Shipping? is responsible for managing information, systems, and process flows surrounding the company’s inventory. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to, order management, pricing, shipment, and other related activities that will support end users, service and sales associates, and management in achieving excellent customer service. This position will act as a liaison between Engineering, Customer Care managers, Accounting, and Customers to ensure all orders meet the Concentric standards.

Key Job Responsibilities:

• Manage inventory by sourcing and ordering parts, determine pricing, and pull and ship parts.
• Receive goods and check receipts against packing slips, purchase orders, and invoices.
• Prepare orders for shipment, process small parcel shipments and LTL freight shipments.
• Assist in maintaining accurate warehouse/van inventories.
• Support service team requests for quotes, parts, and inventory inquiries.
• Facilitate new customer paperwork with help from accounting.
• Purchase parts and materials to fulfill technician orders.
• Process inventory transfer requests from technicians.
• Process LTL freight quotes for demo, loaner, and used equipment shipments.
• Manage order related communications with customers (both internal and external) and vendors.
• Control warehouse inventory with processing weekly stock orders.
• Assist the Procurement team with managing the Parts Support email box.
• Manage service calls and purchase orders from order-to-delivery and invoicing.
• Assist with managing accurate pricing in the system.
• Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that focuses on efficiency, order management, customer satisfaction, and issue resolution.

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

· Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

Requirements

· High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.

· Two years related experience and/or training with technical products within ERP systems.

· Proficiency in Microsoft Offic