Field Service Engineer

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Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

As a Field Service Engineer specializing in Varian linear accelerators, you will be trained and fully qualified to maintain assigned equipment to manufacturer specifications. Your role is vital in building long-term trust with our clients, beginning from day one with significant investment in your technical and professional growth

Your responsibilities

• The Field Service Engineer is the primary contact for Siemens Healthineers - Varian Busniess Unit’s customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.

• Each FSE operates in a designated field service territory and represents Varian Business Unit, this FSE role will support customers in Warsaw.

• This requires a high level of professional communication with their team, customers, management, sales and other technical support.

Our requirements

• Medical Device experience is preferable

• Valid Driving license

• Engineering education in the field of automation, electrical engineering, bioelectronics

• Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.

• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.

• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.

• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.

• Basic accelerator theory knowledge.

• Identify and resolve simple imaging system defects

Optional

• Be able to interpret customer concerns and translate to machine issue.

• Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training

• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

• Experience with SAP or equivalent ERP product and productivity software desired.

• Willingness to travel for business as required

• Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.

• Must understand team collaboration and have effective networking skills.

• Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.

• Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.

• Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.

• Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s