Sr ServiceNow Developer (Remote)

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.   

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.   

Job Description

The Service Management Applications team develops Service Management, Business Management, Operations Management, and Workplace Experience solutions for NBCUniversal and its subsidiaries on the ServiceNow Platform. The Senior ServiceNow Developer will be the architect and technical leader responsible for the architecture, development, administration, and rollout of solutions on the ServiceNow platform. The Senior ServiceNow Developer will work with internal customers, Scrum Lead, Technical Product Managers, and other Developers to architect, design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

Specific responsibilities include:

• Lead the development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Architect technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.
• Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Develop architecture, design, and coding standards for the development teams to follow. Participate / conduct code walkthroughs.
• Lead ServiceNow version and patch upgrades.
• Lead the evaluation and rollout of new applications and solutions in ServiceNow.
• Build, rollout and support the technical framework to support distributed development on the platform.
• Design and rollout a DevOps framework to accelerate development and rollout of solutions on the ServiceNow Platform.
• Lead Automation efforts on the platform.
• Analyze, troubleshoot, and remedy identified system issues.
• Provide on-call support when Production issues occur.
• Coach and oversee the activities of ServiceNow Support and Development resources based offshore.

Qualifications

• Requires a bachelor’s degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
• 5+ years of experience working with IT Service Management solutions in an enterprise environment
• 4+ years of ServiceNow development / implementation / administrative experience
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Strong grounding in fundamentals of web application development (identity, security etc.).
• Experience working with Shell Scripting and Mid Server Service Administration
• Experience working with structured data, schema, and databases
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Experience with Agile and Scrum development approaches
• Knowledge of ITIL concepts
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt t