Learning & Development Trainer

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Learning & Development Trainer partners with Property Operations and People and Culture leaders to deliver high-impact learning experiences, drive operational performance, team engagement, and growth of our team members. This role serves as the “face” of learning and development, facilitating onboarding, core programs, and professional development initiatives that support organizational priorities across assigned regions. The goal is to foster a culture of continuous learning and development across the organization.

The Trainer is responsible for building capability, consistency, and confidence across teams by delivering programs that align to business priorities and reflect Greystar’s values and culture. This position plays a key role in creating a culture of continuous learning, operational excellence, and career growth across the organization.

JOB DESCRIPTION

Program Delivery & Facilitation

• Deliver engaging learner-centered training sessions utilizing a variety of instructional methods, including in-person, virtual, and hybrid environments across assigned markets.
• Deliver learning programs and professional development initiatives to ensure consistent knowledge and application across roles.
• Support rollout of new business initiatives and policies by serving as a key facilitator and adoption coach.
• Deliver refresher courses and reinforcement sessions that address skill gaps and performance trends identified by regional leaders.

Consultation & Business Partnership

• Partner with Operations, Performance Managers, and L&D colleagues to identify learning needs aligned with business goals and regional priorities.
• Provide feedback and insights to the L&D design team to ensure content remains relevant, practical, and field-tested.
• Act as a trusted advisor to leaders by recommending training interventions and development resources to enhance team performance.
• Participate in regional business meetings and strategic conversations to ensure learning supports operational outcomes.

Continuous Improvement & Measurement

• Partner with L&D leadership to use data, learner feedback, and performance metrics to assess training effectiveness and recommend continuous improvement opportunities.
• Stay informed on industry trends and innovative facilitation techniques to enhance the learner experience.
• Collaborate with peers (trainers and performance managers) to ensure national consistency while adapting delivery to regional nuances and audience needs.
• Contribute to the design and refinement of learning materials, job aids, and microlearning resources as needed.

Culture & Engagement

• Champion Greystar’s Pillars and Core Values and Diversity, Equity, and Inclusion philosophy through every learning experience delivered.
• Foster an inclusive and positive learning environment that encourages participation, collaboration, and growth.
• Serve as an ambassador for Greystar’s culture of excellence, learning, and belonging across all levels of the organization.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university preferred in Education, Communications, Business, Real Estate or related fields.
• 2 years minimum experience that demonstrates the application and usage of an education or training background sufficient to design and provide educational information and training classes to staff and management in sales, service, operations, technology, and professional development.
• Knowledge and experience in property management preferred, or ability to learn business processes quickly to develop fact-based