Customer Relationship Manager

 

 

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.  

 

 

 

Job summary 

 

As a Customer Relationship Manager, you are responsible for coordinating field services and call center operations performed in territory of Hungary according to Group strategy.

Main responsibilities
 

• Organizing complete operational connectivity with the Cluster

• Coordination of contracts fullfilment and  local partners and suppliers services

• Field Services management - Deploys / Installs products and services ion field locations with couriers or with field technicians and perform the different intervention needed during the product lifetime
• Help Desk services coordination- Provides first level of support to customers’ requests or technical issues. Activity process is based on existing services offer, or resolution scripts for supporting known issues
• Technical Support- Provides higher level of support to customer technical requests’ or issues. Activity based on troubleshooting, configuration solution administration. Deploys solutions and training to helpdesk resources to resolve new issues

• Participate in local and cross-border projects

• Reporting (internal and external) and assuring KPI’s, SLA terms

 

This description of missions and responsibilities is non-exhaustive. It can be modified in accordance with the evolution of the job or the work organization

 

 

Profile

 

Important technical skills :

• Experience in field services or call center
• Excellent English knowledge
• At least intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Good communication skills
• Stress resistance
• To be able to handle priorities

 

Nice to have skills :

• POS terminals knowledge
• experience with CRM
• basic IT skills

 

How we work is defined by our behaviours :

• Think Customer: We grow customer relationships, increase customer value and anticipate our customers’ expectations.
• Focus Forward: We formalize priorities and objectives and contribute with impact to business strategic decisions. By formulating a clear strategy and map the steps to accelerate the organization towards our strategic goals.
• Inspire: We demonstrate enthusiasm and positive energy. We communicate in a simple and compelling way and translate the vision of the company in a meaningful mission. Ultimately building a sense of purpose in the organization.
• Team up: Offer support to others in achieving their foals. Encourage shared responsibilities and promote high visibility of shared contributions and goals. We break down barriers and resolve conflicts by seeking active collaboration.
• Drive: We focus on priorities and deliver results. Constantly thinking about conditio