Sr. UX Designer

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast.

The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Brand, Communications, Development, and other Marketing counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision.

Job Description

As a Senior User Experience Designer on the Experience Design team, you’re responsible for the design and delivery of new customer-facing features for the ComcastBusiness.com website.

You’ll have a stellar customer experience at the forefront of every decision and will design digital experiences that meet both customer and business objectives. Delivery will range from conceptual designs to detailed user flows, wireframes, high level content strategy, high-fidelity visual designs, campaign deliveries, and prototypes.

You’ll have expertise in prioritizing and simplifying complex eCommerce needs into intuitive interaction models and compelling user interfaces with sales driven results. You will work on eCommerce related projects, such as cart checkout flows and product detail pages, as well as deep navigation systems.

In this role, you’re expected to present and gain consensus on your recommendations across other design, sales, product, marketing, brand and engineering colleagues. Your experience will showcase outstanding user experience and intuitive design deliverables that focus on eCommerce initiatives with an eye for sales conversion.

A portfolio is required and should contain recent digital sales and marketing experience, including evidence of the work process established to achieve the end goals. Recent B2B experience is a plus.

Core Responsibilities

• Own the end-to-end UX process, from strategy to tactical execution, for new website features.
• Lead brainstorming sessions with peers and stakeholders to generate innovative ideas.
• Work independently as the primary design lead while maintaining effective collaboration with other teams.
• Create user flows, site maps, wireframes, screen prototypes, and detailed design specifications for development partners.
• Design interfaces that are both innovative and consistent with established patterns and interaction conventions.
• Act as a thought leader in usability and accessibility standards and principles.
• Collaborate closely with development partners to ensure scalable solutions for cross-platform capabilities. Experience with modern CMS and MarTech stacks is a plus.
• Work with content strategy teams to ensure a coherent and consistent storytelling experience.
• Initiate and design prototypes for iterative user insights, whether in the form of usability testing or A/B testing studies.
• Advocate for consistency, clarity, and ease of use in all customer interactions.
• Demonstrate the ability to work around difficult design limitations and constraints.
• Participate in project definition activities and cross-team exercises to outline and document project scopes.
• Proven track record of developing and implementing UX strategies that align with business goals and enhance user engagement.
• Experience in creating and refining interaction and motion design elements to enhance the user experience and drive sales conversion.
• Ability to create and articulate design systems and design language, ensuring consistency and coherence across all digital touchpoints.
• Design visual campaigns that align with business, marketing, and sales goals.
• Create high-fidelity UI designs for web, tablet, and mobile devices.
• Develop and maintain design systems and component libraries to ensure consistency.
• Translate wireframes and user flows into visually appealing and functional interfaces.
• Ensure accessibility and usability standards are met across all designs.
• Experience with animation and micro-interactions in digital design, particularly in eCom