General Manager - Carytown Bicycle - Richmond, VA

ABOUT SPECIALIZED 

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.  

 

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. 

 

JOB SUMMARY 

A critical member of the Specialized retail network, the General Manager balances excellence in retail operations with a passion for the power of a great brand. The General Manager maintains the culture of the business and sets the tone of the stores and supporting flex spaces across multiple locations in a region. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences in a non-conventional retail setting. Beyond being a well-adapted business leader, the General Manager works collaboratively with multiple store teams, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace. Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency. A Specialized General Manager will oversee all staff, budgets, and operations of the local Specialized retail stores. This role also works cross-functionally with other members of the Specialized team to facilitate store-based events passionate about education, product launches, advocacy, and brand innovation.

 

HOW YOU’LL MAKE A DIFFERENCE 

• Overall profitability of multiple retail stores, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components globally
• Develop strategic plans for optimized productivity at the individual store level
• Exemplify outstanding methodologies for store teams staff and local operators while working the salesfloor at the locations as needed.
• Stay connected to customers and build relationships with team members; be a part of the stores’ culture and operations
• Ensure the conveyance of transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Performance management/talent management of all current employees in multiple locations
• Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
• Oversee the scheduling of staff and ensure coverage for showrooms and flex spaces
• Facilitate the educate multiple store teams (in-house training, SBCU, and SBCU.com facilitation)
• Monitor and uphold all cleanliness and organizational standards for the sales floor, office space, flex spaces and vehicles
• Develop and maintain relationships with local clubs and organizations
• Handle the progress and ensuring timely delivery of all special orders, home deliveries, service bikes
• Ensure staff has direction and is informed when store managers are not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Monitor the evaluation of employee performance and be available when issues arise in-store, among riders, staff, and the service/sales interface
• Set goals with store managers which include development, store-wide goals, and larger company initiatives
• Managing budgets for localized sales and marketing related programs and activities
• Maintaining statistical and financial reporting back to the operations leaders
• Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

 

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand
• A current or former retail manager with 1-3 years of multi-unit management experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Experience recruiting, training, supervising and appraising staff
• Ability to stand for