Senior Customer Service Officer (514340)

The role:

The role includes the supervision, training and guiding of customer service staff and the coordinating of clerical resources within designated Oral Health Services Tasmania (OHST) Dental Centres to ensure a high standard of customer service to OHST clients

• Provide systems support for OHST’s Titanium client database system including call logging, fault reporting and performance measures.
• Undertake projects and activities including training, issue identification, documentation, change management, testing and problem resolution.
• Assist data owners to develop and maintain an auditing schedule to ensure the integrity of data being entered into the system.
• Maintain work practices relating to the processing of client co-payments, registration and treatment details and establish effective working relationship with various professional groups, ensuring quality administrative support standards are maintained by the Customer Service Team.

Note: - Please refer to the Function Statement and Statement of Duties for all the selection criteria of this position to address in your application.

The hospital/site/area/team:

The position is based in the Launceston area - predominantly the Northern Dental Centre

Is a part of a contemporary multi-disciplinary team

Details of Appointment: General Stream, Band 4

Permanent full time, day worker position working up to 76 hours per fortnight, commencing as soon as possible

*notwithstanding hours to be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $79,529 - $91,517 pr annum + 10.5% superannuation + access to salary packaging

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

• Crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty
• serious traffic offences 

1. Identification check
2. Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Applicant Guide, Statement of Duties and Function Statement, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• 501349, 514340, 516011 Senior Customer Service Officer Band 4 (July 2023) CSU.pdf
• 501349, 514340, 516011 Senior Customer Service Officer Band 4 (July 2023) CSU.docx

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

How to Apply

Apply Online.  Please click the "Apply" button on this screen.  This ensures important questions about you are answered.