Office Support Specialist I

The Department of Developmental Services (DDS), Central/West Region, is seeking a highly organized, dependable, and customer-focused Office Support Specialist I to join our Intake and Eligibility Department. This position will provide essential administrative and front-end support to ensure the timely and efficient processing of intake applications and assist individuals and families seeking information about DDS eligibility services.

The Office Support Specialist will work closely with Eligibility Coordinators and other members of the Intake and Eligibility team to support day-to-day office operations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Receiving and processing incoming mail and documents from front desk staff.

• Scanning and electronically filing materials.

• Entering information into appropriate systems.

• Assisting with administrative tasks associated with intake applications and the eligibility process.

• Monitoring the designated intake and eligibility hotline and responding to individuals and families who call with questions or requests for updates regarding the status of their application.

• Provide courteous and professional customer service, gather necessary information, and ensure inquiries are appropriately directed or followed up on.

Additional responsibilities may include:

• Providing administrative support to the Office Support Specialist II.

• Assisting with document management and data entry.

• Maintaining organized records.

• Performing other related duties and special assignments as needed to support the operations of the Intake and Eligibility Department.

The ideal candidate will be detail-oriented, organized, responsive, and able to manage multiple administrative tasks while maintaining confidentiality and professionalism. Strong communication and interpersonal skills, attention to detail, and the ability to work collaboratively in a busy office environment are essential.

Please Note:

This position is located in Springfield, MA

Schedule: 9:00am – 5:00pm 

Days Off: Sunday/Saturday  

About the Department of Developmental Services: 

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds 

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certificat