German Speaking Customer Support Specialist

<p>Epta International BSC is a global leader in commercial refrigeration solutions, committed to providing cutting-edge, sustainable products and exceptional customer service. As part of our mission to deliver premium aftersales support, we are dedicated to continuous improvement and customer satisfaction. </p> <p>We are looking for <strong>German-speaking Customer Support Specialists</strong> to join our team and help us deliver exceptional service around the clock.</p> <p>In this role, you will be responsible for providing outstanding customer support by <strong>answering incoming calls and managing service requests in German</strong> via customer portals and email—ensuring a high standard of professionalism, accuracy, and responsiveness.</p> <p>You will handle the <strong>efficient processing of jobs in our internal CMS</strong>, coordinate the next day’s technician workload, and proactively manage open cases. Your attention to detail and structured approach will help ensure <strong>seamless operations </strong>and support a smooth handover to the day team.</p> <p>Strong collaboration and clear communication—especially in <strong>German</strong>—are key as you maintain relationships with customers, generate reports, and contribute to continuous service improvement.</p> <p><strong>How you will make an impact:</strong></p> <ul> <li>Answer customer calls and emails in German, providing professional support.</li> <li>Handle service requests via portals, ensuring timely logging and SLA compliance.</li> <li>Enter and track requests in the internal CMS system.</li> <li>Schedule service visits and aftersales appointments, even during night hours.</li> <li>Coordinate technician workloads for the next day.</li> <li>Assign and log maintenance jobs accurately.</li> <li>Monitor and update open cases in internal and client systems.</li> <li>Maintain strong customer relationships through clear communication.</li> <li>Collaborate across shifts for smooth operations.</li> <li>Communicate with subcontractors and internal teams for issue resolution.</li> <li>Validate proof of delivery documents.</li> <li>Generate regular and ad-hoc customer reports.</li> </ul> <p><strong>What makes you a perfect match:</strong></p> <ul> <li>Ideally 1–3 years' experience in customer service, logistics, supply chain, or operations but fresh graduates are also welcome</li> <li>Experience in a multinational environment is a plus</li> <li>Proficient in MS Excel and Outlook; knowledge of Salesforce or Lightfoot is a bonus</li> <li>Near-native German (spoken &amp; written); intermediate English required</li> <li>Strong problem-solving and critical thinking, especially for night shifts</li> <li>Resilient, proactive, and comfortable working outside standard hours</li> <li>Team player with clear communication and smooth shift handover skills</li> <li>Detail-oriented with strong accuracy and organizational skills</li> <li>Able to multitask, prioritize, and perform well under pressure</li> </ul>